my work

I thrive on building innovative solutions and tackling diverse projects. From leading the design and rollout of blockchain intelligence tools to spearheading web3 solutions and managing cloud migrations, my journey has been all about creating impactful technology. Here's a summary of my work so far.

Coinbase logomarkCoinbase

Technical Services Engineer, March 2024 - Present

As a Technical Services Engineer at Coinbase, I provide deep technical support for the Coinbase Developer Platform (CDP), collaborating closely with developers and enterprise customers. My responsibilities include:

  • Leading the technical integration and onboarding of developers onto CDP APIs and SDKs.
  • Designing optimal, scalable integration architectures and providing best practice guidance.
  • Troubleshooting complex technical issues through log analysis, code reviews (TypeScript/Javascript,Python primarily), and internal reproduction.
  • Authoring and maintaining comprehensive technical documentation, including runbooks, troubleshooting guides, and multi-language code samples (TS/JS,Python,Java,C#).
  • Contributing to product improvements by analyzing developer feedback and collaborating withProduct,Engineering, andSales teams.
  • Participating in on-call rotations and supporting developers via Discord and during hackathons.

TRM Labs logomarkTRM Labs

Staff Solutions Architect, June 2023 - Present

Leading the tailored design and rollout of TRM Labs API, a leading blockchain intelligence tool that provides financial institutions and governments with the tools and data to fight crypto-based financial crime.

  • Steering the design and delivery of TRM API integration solutions for 40+ projects, transforming client requirements into tailored platform customizations, leading to a 30% uptick in client success and satisfaction rates.
  • Championing 60+ high-impact technical client discovery sessions to increase TRM's technology suite adoption by 25% and ensure a high level of alignment rate between client visions and platform capabilities.
  • Standardizing integration resources, launching 10+ advanced dashboard tools and refining API documentation, raising the bar for integration quality and leading to a 35% CSAT improvement in client and internal feedback.

Polygon logomarkPolygon Labs

Solutions Engineer, August 2022 - February 2023

  • Spearheaded cutting-edge web3 solutions for the Entertainment, DeFi, and NFT sectors, significantly boosting client satisfaction and retention rates. Delivered tailored solutions that drove increased adoption and customer engagement.
  • Standardized the operational strategy for the solutions engineering and support teams, comprising 12 members, enhancing team efficiency and effectiveness in meeting customer needs and interfacing with external teams.
  • Developed and showcased Proof-of-Concept (POC) integrations using Next.js andJavaScript, demonstrating to potential customers the ease and effectiveness of integrating with Polygon's platform. This initiative played a critical role in driving further adoption and engagement with the platform.
  • Successfully recommended, architected, and delivered innovativeweb3 solutions, resulting in a measurable increase in customer satisfaction and retention within the Entertainment, DeFi, and NFT industries.
  • Played a pivotal role in driving Polygon integration by developing comprehensive integration solutions, further solidifying Polygon's position as a leading web3 platform.

OpenSea logomarkOpenSea

Developer Relations Engineer and Product Manager Rotation, January 2022 - July 2022

  • Spearheaded product management for the developer community, owning comprehensive documentation, robust sample code (Python andJS), and best practices. Effectively distilled actionable feedback for product engineering and cross-functional teams, enhancing overall product quality and user satisfaction.
  • Directed the architecture of partner engineering strategy, adeptly engaging and resolving technical issues with key partners such as Consensys, Snap, Instagram, Coinbase, Yuga Labs, Rarible, MoonPay, and Cool Cats. This initiative culminated in a streamlined redesign of the partner relationship management tracker, significantly improving team efficiency.
  • Oversaw level 2 developer support, expertly addressing complex partner and developer queries, ensuring swift and accurate solutions.

Product Manager (Trial), March 2022 - July 2022

  • Orchestrated the strategic development of theOpenSea API andSDK, prioritizing over 100 developer feature requests. This effort led to a substantial increase in NPS scores, a notable reduction in support tickets, and higher adoption rates for the SDK/API.
  • Implemented a highly efficient Zendesk automation system, processing over 400 cases per week and significantly boosting developer NPS scores.
  • Drove the development and deployment of an API key distribution tool, resulting in a remarkable 30-point NPS score increase and establishing a consistent Service Level Agreement (SLA) for API performance.

Google logomarkGoogle

Technical Account Manager, October 2020 - January 2022

  • Selected for Google's prestigious internal rotational Software Engineering Bootcamp, an exclusive program with only 40 out of 500 candidates accepted. Shipped code that met Google's rigorous engineering standards and completed rotations across various teams.
  • Coached enterprise customers to architect and deploy critical cloud solutions, ensuring optimal performance and alignment with business objectives. Successfully managed multiple accounts, contributing to a total of $217M in managed customer revenue.
  • Led an AWS to GCP BigQuery/Dataproc migration for a new customer, providing comprehensive support, technical guidance, and project management. This initiative resulted in over $300K revenue growth, with GCP spend increasing by more than 10% each month.

Microsoft logomarkMicrosoft

Software Engineer Intern, May 2020 - August 2020

  • Developed a telemetry monitoring application for the Microsoft Azure Cloud Supply Chain using C#, .NET, Kusto Query Language (KQL), PowerBI, Azure Data Factory, and other Azure services.
  • Created dashboards and analytics tools enabling the team to monitor supply chain performance, identify bottlenecks, and optimize resource allocation, enhancing overall efficiency.
  • Achieved a 30% improvement in the efficiency of the Azure Machine Learning Supply Chain by developing and implementing optimized telemetry solutions.

JPMorgan Chase logomarkJPMorgan Chase & Co.

Software Engineer Intern, May 2019 - August 2019

  • Engineered and deployed a web application using React, Spring Boot, and PostgreSQL, streamlining the process for investment bankers to manage and monitor deals, enhancing operational efficiency.
  • Collaborated closely with product managers and senior engineers to gather requirements, design features, and implement solutions, ensuring alignment with business goals and user needs.
  • Contributed to the development of RESTful APIs and database schemas, focusing on scalability, reliability, and security best practices, improving system robustness.